Privacy policy

Information you give us. When you place an order or create an account, we collect your name, email address, billing and delivery addresses, and phone number. If you contact us with a question, we keep a record of that correspondence. If you sign up to our mailing list, we collect your email address and any preferences you share with us.

Payment information. Payments are processed securely by our payment providers (including Shopify Payments, PayPal, and the card networks). We never see or store your full card details. Our payment providers share with us only what we need to fulfil your order, such as confirmation that payment was made.

Information collected automatically. When you browse the site, we collect technical data such as your IP address, browser type, device information, approximate location, and how you found and use the site. This is collected through cookies and similar technologies, described below.

We use your personal data to:

• Process and deliver your order, including sharing delivery details with our fulfilment and courier partners
• Take payment and prevent fraud
• Communicate with you about your order, such as confirmations, dispatch notifications, and delivery updates
• Respond to your questions and provide customer support
• Send you marketing emails, but only where you have opted in, and you can unsubscribe at any time using the link in any email
• Understand how the site is used so we can improve it, using aggregated analytics
• Comply with our legal obligations, such as tax and accounting requirements

Legal bases. Under UK and EU data protection law, we rely on the following legal bases: performance of a contract (processing your order), consent (marketing emails and non-essential cookies), legitimate interests (fraud prevention, analytics, and improving our products and services), and legal obligation (tax and accounting records).

We never sell your personal data. We share it only with service providers who help us run the business:

• Shopify, which hosts our online store and processes orders
• Payment providers, to take payment securely
• Fulfilment and warehousing partners, who pick, pack, and dispatch orders from our warehouses
• Couriers and postal services, who deliver your order and may contact you with delivery updates
• Email service providers, who send our order notifications and marketing emails
• Analytics providers, who help us understand how the site is used

Each of these providers is contractually required to protect your data and use it only to provide services to us.

We sell worldwide and fulfil orders from warehouses in more than one country, so your data may be transferred outside the UK and the European Economic Area, including to the United States. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum, the EU Standard Contractual Clauses, or an adequacy decision.

We use cookies and similar technologies to make the site work, remember your basket and preferences, and understand how the site is used.

• Essential cookies are required for the site to function, including checkout and security. These cannot be switched off.
• Analytics cookies help us understand how visitors use the site. We use these only with your consent where required.
• Marketing cookies may be used to measure the effectiveness of our advertising. We use these only with your consent where required.

You can manage cookies through the cookie banner on the site or through your browser settings. Blocking essential cookies may prevent parts of the site from working.

We keep your data only as long as we need it. Order and transaction records are kept for at least six years to meet tax and accounting obligations. Marketing data is kept until you unsubscribe or ask us to delete it. Customer service correspondence is kept for as long as reasonably necessary to handle your enquiry and any follow-up.

Depending on where you live, you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Ask us to delete your data
• Restrict or object to how we process your data, including for direct marketing
• Receive your data in a portable format
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at [EMAIL ADDRESS]. We will respond within one month. We may need to verify your identity before acting on a request.

If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ico.org.uk). If you are in the EU, you can complain to your local data protection authority.

California residents. If you live in California, you have rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale or sharing. We do not sell personal information. To exercise these rights, contact us at [EMAIL ADDRESS].

Our site and products are not directed at children under 16, and we do not knowingly collect data from them.

We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS) and access controls. Payment details are handled entirely by our PCI-compliant payment providers.

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown at the top. If we make significant changes, we will take reasonable steps to bring them to your attention.

Tipo Designs Ltd, 47 Keeling House, Claredale St, London, E2 6PG, United Kingdom

help@stendigcalendars.com