Returns & Refunds Policy

You can return any order within 14 days of delivery for a full refund. If you are in the UK or EU this is your legal right, and we extend the same window to customers everywhere else as a matter of policy.

To start a return:

1. Email help@stendigcalendars.com within 14 days of receiving your order, with your order number and a note that you'd like to return it.
2. We'll reply with the correct return address for your region.
3. Send the products back within 14 days of contacting us.

A few things to note:

• Please keep the products in the condition you received them. You're welcome to open the packaging and inspect your calendar, but if it comes back with pages removed, marked, hung, or otherwise showing use beyond inspection, we may reduce your refund to reflect the loss in value.
• You are responsible for return postage costs, unless the item is faulty or we sent the wrong thing.
• We recommend using a tracked service and keeping proof of postage. The products are your responsibility until they reach us.
• Please don't send returns back without emailing us first. We ship from more than one warehouse, and returns sent to the wrong address can be delayed or lost.

Once we receive your return, or proof that you've sent it, we'll process your refund within 14 days to your original payment method.

• UK and EU customers: your refund includes the product price and our standard delivery charge, as required by law. If you paid for a premium delivery option, we refund the cost of standard delivery only.
• Customers elsewhere (including the US): your refund covers the product price. Original shipping charges are not refunded.

Return postage is your responsibility for change-of-mind returns wherever you are, unless the item is faulty or we sent the wrong thing.

Get in touch anyway. We'll consider returns outside the 14-day period on a case-by-case basis, as long as the calendar is unused and in resaleable condition. If we accept a late return, we'll refund the product price only. Shipping charges won't be refunded, and return postage is your responsibility. Late returns are accepted at our discretion, so please email us before sending anything back.

If your item is faulty, none of this applies. Faulty goods are covered under your statutory rights whenever the fault appears, so just follow the process below.

Depending on your bank or card provider, it may take a few extra days for the money to appear in your account.

If your order arrives damaged, has a printing or manufacturing fault, or isn't what you ordered, we'll make it right at no cost to you.

Email help@stendigcalendars.com with your order number and a couple of photos showing the issue, ideally including the packaging if it arrived damaged. We'll send a replacement or issue a full refund, including any delivery charges, and we'll cover return postage if we need the item back. Often a photo is enough and we won't ask you to return anything.

This doesn't affect your statutory rights, including your rights under the UK Consumer Rights Act 2015 or the EU legal guarantee if you're in the European Union.

If your order hasn't shipped yet, email us as soon as possible and we'll do our best to cancel it and refund you in full. During our busiest months orders can dispatch quickly, so we can't always catch them in time. If your order has already shipped, the standard return process above applies.